FAQs
Home / FAQs
FREQUENTLY ASKED QUESTIONS
Yes, an account is required to place an order with us.
We accept all major debit/credit cards, UPI, net banking, and Cash on Delivery on eligible orders.
Orders can be cancelled or modified within 12 hours of placing them. Reach out to us on WhatsApp or email as soon as possible.
Yes, we ship pan-India and to select international destinations.
Domestic orders typically arrive in 4–7 business days; international orders in 10–15 business days.
Domestic shipping is complimentary on all orders. International shipping charges are calculated at checkout.
Yes, opened fragrances are eligible for return.
Contact us on WhatsApp or email with your order number and we'll guide you through the process.
Approved refunds are processed within 7–10 business days to your original payment method or as store credit.
Yes, we offer name engraving and custom blending on select products for weddings, corporate gifting, and special occasions.
No minimum order is required; we build each gifting box individually.
Message us on WhatsApp or email with your requirements and our team will get back to you with details and timelines.
Our blends combine natural attars and oils with skin-safe aromatic compounds for lasting performance.
Longevity varies by blend, typically 6–8 hours on skin, longer on fabric.
Yes, none of our products or ingredients are tested on animals.
Keep bottles away from direct sunlight and heat, ideally in a cool, dry place.
Pulse points such as wrists, neck, and behind the ears work best for even diffusion.
Our oils are formulated to minimize staining, but we recommend a small patch test on delicate fabrics.