RETURNS & EXCHANGES

Returns & Replacements Policy

At Sabarmati, every fragrance is packed with care before it leaves us. Because perfumes are personal-use products, we are unable to accept returns or exchanges simply because a fragrance does not match an individual preference.

We do, however, want to make things right if your order arrives damaged, incorrect, or with a visible product issue. Please read this policy carefully before placing an order.

1. When a Return or Replacement May Be Considered

Sabarmati accepts return or replacement requests in the following cases:

  1. The product arrives damaged
  2. The product delivered is different from the product shown in your order confirmation
  3. The product has a visible manufacturing issue on receipt, such as a damaged bottle, broken cap, leakage, or non-functioning spray pump
  4. The parcel arrives visibly tampered with or damaged in transit

All concerns must be reported within 3 calendar days of delivery.

Requests received after 3 calendar days from delivery will not be eligible for a return, replacement, or exchange, except where Sabarmati chooses to review a specific product defect separately.

2. Conditions for an Eligible Return or Replacement

To help us review a request, please ensure that:

  • The issue is reported within 3 calendar days of delivery
  • The product is kept in its original packaging where possible
  • The product has not been intentionally damaged, altered, or misused
  • You share your order number
  • You share clear photographs or videos of the product, outer box, bottle, cap, pump, and shipping packaging
  • You do not send the product back without approval from the Sabarmati team

Please do not discard the outer shipping box or packaging until your request has been reviewed. It may be needed to understand whether the issue happened during transit.

3. Damaged Product on Arrival

If your fragrance arrives broken, leaking, visibly damaged, or otherwise compromised during transit, please contact us within 3 calendar days of delivery.

Please send us:

  • Your order number
  • Clear photographs or a video of the damaged product
  • Images of the outer parcel and internal packaging
  • A brief description of what you received

Once the concern is verified, Sabarmati will arrange a free return, where required, and a free replacement at no additional cost.

If the same fragrance is temporarily unavailable, we will contact you and discuss the available resolution. This may include waiting for a restock, choosing another available fragrance of the same value, or another suitable resolution approved by our team.

4. Incorrect Product Delivered

If you receive a fragrance different from the one shown in your order confirmation, please contact us within 3 calendar days of delivery.

Do not use the product. Keep the bottle, packaging, invoice, and parcel safely with you until we guide you through the process.

After reviewing the order details and product received, we will arrange the appropriate resolution. Where the error is confirmed to be on our side, Sabarmati will bear the return shipping cost and send the correct product, subject to availability.

5. Product Defect, Including Spray Pump Concerns

If you notice a manufacturing concern, such as a spray pump that does not work, a faulty cap, leakage, or another product issue, please contact us as soon as possible.

We understand that some concerns may become visible after the first few uses. For example, a spray pump may stop functioning several days after delivery. In such cases, please contact us with your order number, a clear video of the issue, and details of how the product has been stored and used.

Product-defect concerns are reviewed individually by the Sabarmati team. We may ask for photographs, videos, or additional information before confirming the next step.

Please note that a product concern will not automatically qualify for a replacement or refund. Each request will be reviewed based on the issue, product condition, order details, and available evidence.

6. What We Do Not Accept Returns or Exchanges For

As fragrance is highly personal and can develop differently on every person, we do not accept returns, exchanges, or replacements for:

  • Change of mind
  • A fragrance not matching personal preference
  • A fragrance smelling different on your skin than expected
  • Concerns about longevity or projection
  • A product not lasting as long as expected
  • A scent being too strong, too light, too sweet, too woody, or otherwise not suited to personal taste
  • Normal variation in how fragrance develops due to skin type, weather, body chemistry, application, or storage
  • Products that have been damaged after delivery due to dropping, breakage, mishandling, improper storage, or misuse
  • Requests made after 3 calendar days from delivery
  • Products returned without prior approval from Sabarmati

We encourage customers to read the fragrance notes, descriptions, and mood details carefully before placing an order. If you need help choosing a fragrance, please contact us before purchasing.

7. Return Shipping

For eligible damaged, incorrect, or verified defective products, Sabarmati will arrange and bear the cost of return shipping where required.

Please do not send the product back through a courier of your choice unless our customer-care team has specifically asked you to do so in writing.

If a return is approved, we will share the reverse-pickup details or other instructions with you.

8. Replacement Process

Once your request is approved, we will arrange a replacement based on product availability.

Replacement dispatch timelines may vary depending on stock availability, location, courier coverage, and the time needed to receive or inspect the original product where required.

If a replacement is approved, we will share the relevant update through your registered phone number, email address, WhatsApp, or another available communication channel.

9. Refunds

Refunds are considered only in exceptional cases and only after Sabarmati has reviewed the concern.

Where a refund is approved:

  • Prepaid-order refunds will be processed to the original payment source where possible
  • Cash on Delivery refunds may require you to share valid bank-account or UPI details
  • Refund processing timelines may vary depending on the bank, payment provider, and payment method used
  • A refund may be processed only after the returned product has been received and inspected, where a return is required

Sabarmati reserves the right to decide the appropriate resolution based on the facts of each case, while respecting rights available under applicable law.

10. How to Raise a Return or Replacement Request

To request help with a damaged, incorrect, or defective product, contact us within 3 calendar days of delivery.

Please include:

  • Your full name
  • Order number
  • Registered mobile number
  • Registered email address
  • Clear images or video of the product and packaging
  • A brief description of the issue

Customer Care Contacts

WhatsApp: +91 820 989 0204
Phone: +91 90016 32717
Phone: +91 94685 92416
Email: truehillventures@gmail.com

11. Return Address

Please do not send any product to this address unless the Sabarmati team has first approved your return request and shared instructions.

Sabarmati Returns Address
Purani Mandi, Behind Nathdwara Building
Near Chudi Bazar, Dargah Bazar
Ajmer, Rajasthan 305001
India

12. Important Reminder

The 3-day reporting period is important. If your product arrives damaged, incorrect, leaking, or visibly defective, please contact us as soon as possible and no later than 3 calendar days after delivery.