SHIPPING & PAYMENTS

Shipping, Delivery & Payment Policy

At Sabarmati, we want every order to reach you safely, beautifully packed, and ready to become part of your everyday ritual. This policy explains how we process, dispatch, deliver, track, and accept payment for orders placed through our website.

Please read this policy before placing an order. By placing an order with Sabarmati, you agree to the terms below.

1. Order Processing and Dispatch

Once you place an order, our team begins preparing it with care. Every Sabarmati fragrance is checked, packed, and prepared for dispatch before it is handed over to our delivery partner.

Our standard dispatch timeline is 2 to 5 business days from our warehouse in Ajmer.

Dispatch timelines may vary during product launches, festive periods, sale events, public holidays, periods of high order volume, stock transfers, courier disruptions, or other operational circumstances.

An order is considered dispatched once it has been handed over to the courier or logistics partner.

2. Order Updates

We will share important updates related to your order through the email address and mobile number provided at checkout.

These updates may include:

  • Order confirmation
  • Payment confirmation for prepaid orders
  • Cash on Delivery order confirmation, where applicable
  • Dispatch confirmation
  • Tracking information
  • Delivery updates
  • Delays or delivery-attempt updates, where shared by the courier
  • Return, replacement, cancellation, or refund updates where applicable

Please make sure that your phone number and email address are accurate at checkout. Sabarmati cannot be responsible for missed updates caused by an incorrect phone number, incorrect email address, unavailable recipient, or blocked messages.

3. Domestic Shipping Within India

Sabarmati ships to eligible pincodes across India through trusted third-party delivery partners.

Domestic delivery availability depends on the pincode entered at checkout. While we aim to serve as many locations as possible, certain remote areas, restricted areas, or locations outside courier coverage may not be serviceable.

Our estimated domestic delivery timeline is 4 to 8 business days after dispatch.

Delivery timelines are estimates and not guaranteed. They may vary depending on the delivery destination, courier network, weather conditions, local restrictions, public holidays, and other factors outside our control.

4. Domestic Shipping Charges

Shipping charges for domestic orders are [choose one option and remove the other]:

  • Free for all eligible orders within India
  • Calculated and displayed at checkout before payment
  • Applicable only for selected locations, products, or promotional orders

Any applicable shipping fee, handling fee, Cash on Delivery charge, or promotional discount will be clearly shown at checkout before you complete your purchase.

5. International Shipping

Option A: We ship internationally

Sabarmati ships to selected international destinations. International shipping availability depends on the destination country, local import rules, courier coverage, and restrictions applicable at the time of order.

Estimated international delivery timelines are 10 to 20 business days after dispatch.

Shipping and handling charges for international orders are calculated at checkout after you enter the delivery address. Charges may vary depending on the product, package size, shipment weight, destination, courier service, and applicable handling requirements.

6. International Duties, Taxes, and Import Charges

For international orders, customs duties, import taxes, brokerage charges, local taxes, and other destination-country charges may apply.

Unless clearly stated otherwise at checkout, these charges are not included in the product price or shipping fee paid to Sabarmati.

The recipient is responsible for paying any applicable customs duties, import taxes, or charges requested by the courier, customs authority, or local government.

If an international order is refused, abandoned, returned, delayed, or destroyed because required duties or import charges were not paid, Sabarmati may be unable to offer a refund for the product, original shipping fee, return shipping fee, customs charge, or other amount incurred.

7. Tracking Your Order

Once your order has been dispatched, we will send you a tracking link or tracking number through email, SMS, WhatsApp, or another available communication channel.

You may also be able to view order details through your Sabarmati account, where this feature is available.

Tracking updates are provided by the courier partner. In some cases, the tracking information may take a few hours to become active after dispatch.

If you have not received a tracking update within a reasonable time after receiving a dispatch confirmation, please contact us at:

Phone or WhatsApp: +91 820 989 0204
Email: truehillventures@gmail.com

8. Delivery Address and Contact Details

Please check your delivery address, pincode, recipient name, email address, and mobile number carefully before placing an order.

We cannot guarantee changes to the shipping address after an order has been confirmed, packed, or dispatched. If you have entered an incorrect address, contact us immediately and we will try to help if the order has not already moved into dispatch.

Sabarmati is not responsible for a delayed, failed, or returned delivery caused by:

  • Incorrect or incomplete address details
  • Incorrect pincode
  • Incorrect recipient phone number
  • Recipient being unavailable
  • Refusal to accept the order
  • Failure to pay for a Cash on Delivery order
  • Restricted-entry buildings, offices, campuses, or gated communities
  • Courier access limitations
  • Any other issue caused by incomplete customer-provided information

9. Delivery Attempts and Returned Orders

Our courier partners may make one or more delivery attempts before returning the parcel to us. The number of attempts depends on the courier partner and delivery location.

If an order is returned to Sabarmati because the recipient was unavailable, the address was incorrect, delivery was refused, or a Cash on Delivery order was not accepted, we may contact you to understand whether the order can be sent again.

Re-dispatch may be subject to a fresh delivery charge. In some cases, we may not be able to re-dispatch the same order due to product availability, packaging requirements, delivery limitations, or operational reasons.

Repeated refusal of Cash on Delivery orders may make Cash on Delivery unavailable for future purchases.

10. Delivery Delays

We work closely with our delivery partners to ensure that orders reach customers as smoothly as possible. However, delivery dates are estimates and may change due to circumstances outside our control.

Delays may happen because of:

  • Heavy rainfall, flooding, extreme weather, or natural events
  • Public holidays or local closures
  • Courier capacity issues
  • Transport delays
  • Security checks
  • Local restrictions
  • Remote-area delivery challenges
  • Incorrect address details
  • Political or regional disruption
  • Customs processing for international orders
  • High-volume sale periods or festive seasons

If there is a significant delay, we will do our best to assist you with the information available from the courier partner.

11. Payment Methods

Sabarmati accepts the payment options displayed at checkout.

Available payment methods may include:

  • UPI
  • Debit cards
  • Credit cards
  • Net banking
  • Wallets or payment applications
  • Other secure payment methods offered at checkout
  • Cash on Delivery for eligible domestic orders

Payment options may vary based on the delivery pincode, order value, location, product availability, order history, and payment service availability.

For prepaid orders, payment must be completed successfully before the order can be processed and dispatched.

12. Cash on Delivery

Cash on Delivery is available for eligible orders within India only.

Cash on Delivery availability depends on your pincode, delivery partner coverage, order value, and other operational checks. If Cash on Delivery is available for your order, it will appear as a payment option at checkout.

For a Cash on Delivery order, please make sure that:

  • Your delivery address is correct
  • Your mobile number is active and reachable
  • Someone is available to receive the parcel
  • The full order amount can be paid at the time of delivery
  • You do not refuse the parcel without a valid reason

Cash on Delivery may not be available for certain locations, high-value orders, sale orders, limited-edition launches, gift orders, restricted items, or customers with repeated refused deliveries.

13. Payment Failures and Verification

If a prepaid payment fails, is declined, or remains incomplete, the order may not be confirmed.

If an amount has been debited from your bank account but the order is not confirmed, please wait for the payment provider or bank to update the transaction status. In many cases, failed or incomplete payments are automatically reversed by the relevant payment provider.

If you need help, contact us with:

  • Your full name
  • Order number, if available
  • Registered phone number
  • Registered email address
  • Date and time of payment attempt
  • Screenshot or transaction reference, if available

For security reasons, we may contact you if an order requires additional verification before processing.

14. Damaged Parcels or Incorrect Deliveries

Please inspect the outer package at the time of delivery where possible.

If the parcel appears visibly damaged, tampered with, leaking, or incorrect, please take clear photographs or videos and contact us as soon as possible.

For damaged, incorrect, or defective products, you must contact us within 3 calendar days of delivery. Please include your order number and clear visual proof of the concern.

For eligible cases, we will review the issue and guide you through the replacement or return process according to our Returns and Exchanges Policy.

15. Returns, Replacements, and Delivery Issues

Sabarmati accepts returns or replacements only for eligible damaged, incorrect, or verified defective products reported within the applicable 3-day window.

We do not accept returns or replacements for:

  • Change of mind
  • Fragrance preference
  • A scent not matching personal expectation
  • Concerns about fragrance longevity or projection
  • Products damaged after delivery due to improper handling or storage
  • Requests made after 3 calendar days from delivery

If the spray pump or another product component develops an issue after delivery, please contact us at +91 820 989 0204 or truehillventures@gmail.com. We will review the concern individually.

16. Contact Us

For questions about shipping, payments, delivery, Cash on Delivery, tracking, damaged parcels, address corrections, or order status, please contact us:

Sabarmati Customer Care
Phone or WhatsApp: +91 820 989 0204
Email: truehillventures@gmail.com
Business Address: Purani Mandi, behind Nathdwara building, near Chudi Bazar, Dargah Bazar, Ajmer, Rajasthan 305001

Please include your order number in your message whenever possible.