PRIVACY POLICY

Privacy Policy

At Sabarmati, we believe that trust matters as much as the fragrance you choose. When you visit our website, place an order, create an account, contact us, or interact with us on social media, you share certain information with us. We take that responsibility seriously.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and the choices available to you.

In this Privacy Policy, “Sabarmati”, “we”, “us”, and “our” refer to THE HOUSE OF SABARMATI, operating the Sabarmati website. “You” and “your” refer to anyone who visits our website, creates an account, places an order, contacts us, or otherwise interacts with Sabarmati.

By using our website or sharing your information with us, you agree to the practices described in this Privacy Policy.

1. Our Commitment to Your Privacy

We collect only the information that helps us provide a better, safer, and more personal shopping experience.

This may include information needed to process your order, deliver your fragrance, respond to your questions, improve our website, prevent fraud, or send you updates when you choose to receive them.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may update this Privacy Policy from time to time as our business, website, services, or legal requirements change. The latest version will always be available on this page.

2. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

  • The Sabarmati website
  • Orders placed through our website
  • Customer support conversations through phone, WhatsApp, email, or social media
  • Newsletter sign-ups and marketing communications
  • Website forms, surveys, reviews, and feedback
  • Social media interactions with Sabarmati
  • Other services or channels that link to this Privacy Policy

This Privacy Policy does not apply to third-party websites, payment gateways, social media platforms, courier websites, or other external services that may be linked from our website. Those services have their own privacy policies, and we encourage you to read them before sharing information.

3. Information We Collect

We may collect information that you provide directly to us, information generated when you use our website, and information received from service providers who help us process orders or deliver services.

The information we collect may include:

Personal and contact information

  • Full name
  • Email address
  • Mobile number
  • Billing address
  • Shipping address
  • City, state, country, and pincode
  • Any message or information you provide while contacting us

Order and transaction information

  • Products purchased
  • Order number
  • Order value
  • Delivery details
  • Payment method selected
  • Cash on Delivery preference, where available
  • Refund, cancellation, return, or replacement details
  • Communication related to an order

Account information

If you create an account, we may collect:

  • Name
  • Email address
  • Phone number
  • Account login details
  • Saved addresses
  • Previous order history
  • Wishlist, cart, or product preferences where these features are available

Device and website-use information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Website pages visited
  • Time spent on pages
  • Referral source
  • Language settings
  • Approximate location based on IP address
  • Cookie and similar technology information

Customer-support information

When you contact us by phone, WhatsApp, email, social media, or another support channel, we may collect the information you provide to help us respond to your query.

This may include photographs or videos of a damaged parcel, product, spray pump, outer packaging, or other information needed to review a return, replacement, or delivery concern.

4. How We Collect Your Information

We may collect your information in the following ways:

  • When you browse our website
  • When you create an account
  • When you add products to your cart or wishlist
  • When you place an order
  • When you choose prepaid payment or Cash on Delivery
  • When you subscribe to our emails or marketing messages
  • When you contact customer support
  • When you submit a review, feedback, or survey response
  • When you interact with Sabarmati on social media
  • Through cookies and similar website technologies
  • From payment, delivery, website, and analytics service providers where necessary to fulfil an order or operate our website

5. How We Use Your Information

We use your information only where it is relevant to serving you, operating our business, improving our website, or meeting our legal and operational responsibilities.

We may use your information to:

  • Create and manage your Sabarmati account
  • Process, confirm, pack, and dispatch your order
  • Deliver products to the address you provide
  • Process prepaid payments or Cash on Delivery orders
  • Send order confirmations, dispatch updates, delivery information, and support messages
  • Respond to your questions, requests, complaints, or product concerns
  • Review damaged-product, replacement, refund, or return requests
  • Help prevent fraud, misuse, or unauthorised transactions
  • Improve website performance, product discovery, and customer experience
  • Understand which products, pages, or campaigns are useful to customers
  • Send product launches, offers, restock updates, and brand communications when you have chosen to receive them
  • Maintain business records, resolve disputes, and comply with applicable legal obligations
  • Protect the safety, security, and integrity of our website, systems, customers, and business

6. Marketing Communications

We may send you promotional emails, SMS messages, WhatsApp updates, or other marketing communications about Sabarmati products, launches, offers, restocks, and stories if you choose to receive them.

You can opt out of promotional communications at any time by:

  • Clicking the unsubscribe link in an email
  • Replying with the relevant opt-out instruction where available
  • Contacting us at truehillventures@gmail.com
  • Contacting us on +91 820 989 0204

Even if you opt out of marketing, we may still send essential communications about an order, payment, delivery, account, return, replacement, or customer-support request.

7. Payment Information

When you make a prepaid purchase, payment information is processed through the payment options and payment partners available at checkout.

We do not intentionally collect or store your complete card details, banking credentials, UPI PIN, or payment-app password on Sabarmati systems.

Payment providers may collect and process information according to their own privacy policies and terms. We recommend reviewing the relevant payment provider’s policy before making a payment.

For Cash on Delivery orders, we may collect details required to confirm, process, dispatch, and deliver the order, including your name, address, phone number, pincode, and order details.

8. When We Share Your Information

We do not sell or rent your personal information.

We may share limited information with trusted service providers only where necessary to operate our business and fulfil your order. These may include:

  • Payment gateway providers
  • Delivery and logistics partners
  • Website hosting and technology providers
  • Email, SMS, and WhatsApp communication providers
  • Customer-support platforms
  • Analytics and website-performance providers
  • Professional advisers, auditors, or insurers where necessary
  • Government authorities, law-enforcement agencies, or regulators where required by law

For example, a courier partner may need your name, phone number, delivery address, and order information to deliver your Sabarmati order.

We expect service providers who process information on our behalf to use it only for the relevant service and to keep it protected.

9. Legal Requirements and Business Changes

We may disclose personal information where we believe it is necessary to:

  • Comply with applicable law, court orders, or legal processes
  • Respond to a valid request from a government or regulatory authority
  • Protect the rights, property, safety, or security of Sabarmati, our customers, or others
  • Detect, investigate, or prevent fraud, misuse, security incidents, or unlawful activity
  • Enforce our Terms and Conditions or other policies
  • Support a merger, acquisition, restructuring, sale of assets, or other business transition

If Sabarmati undergoes a business change, customer information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

10. Cookies and Similar Technologies

Like many websites, Sabarmati may use cookies, pixels, tags, and similar technologies to make the website work properly and improve your browsing experience.

Cookies may help us:

  • Remember products in your cart
  • Keep you logged in to your account
  • Understand how visitors use our website
  • Improve website speed and performance
  • Measure campaign performance
  • Show relevant website content or advertising where permitted
  • Remember preferences such as language or location

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website features, including cart functionality, checkout, saved preferences, and account access.

11. Data Security

We take reasonable administrative, technical, and organisational measures to protect the personal information we hold from unauthorised access, misuse, loss, alteration, or disclosure.

Access to customer information is limited to authorised people and service providers who need the information to perform their role.

However, no website, system, storage method, or transmission over the internet can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

You are also responsible for keeping your account password, login information, verification codes, and device access secure. Please do not share your password or one-time password with anyone.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

We may retain information for purposes such as:

  • Processing and delivering orders
  • Providing customer support
  • Managing accounts
  • Handling returns, replacements, cancellations, and refunds
  • Preventing fraud or misuse
  • Maintaining records required by law
  • Resolving disputes
  • Enforcing our agreements
  • Improving our services and website

When information is no longer needed, we may delete it, anonymise it, or securely archive it in accordance with applicable legal and business requirements.

13. Your Choices and Requests

You may contact us to request access to, correction of, or updating of your personal information that we hold.

You may also contact us if you would like to:

  • Update your contact details
  • Correct an inaccurate address or order-related detail
  • Request access to your personal information
  • Withdraw consent for promotional messages
  • Ask us to stop using your information for marketing
  • Raise a privacy-related concern
  • Ask questions about how your information is handled

To make a request, email truehillventures@gmail.com with the subject line “Privacy Request” and include your name, registered email address, mobile number, and details of your request.

We may need to verify your identity before responding to a request, especially where the request involves personal information, account access, order history, or payment-related details.

Some information may need to be retained where required for legal, tax, accounting, fraud-prevention, dispute-resolution, or operational reasons.

14. Children’s Privacy

Sabarmati products and services are intended for adults. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.

If you believe that a child has provided personal information to us without the knowledge or consent of a parent or guardian, please contact us at truehillventures@gmail.com so that we can review the matter.

15. Third-Party Websites and Social Media

Our website may include links to third-party websites, payment providers, delivery partners, social media platforms, or other external services.

Once you leave the Sabarmati website, this Privacy Policy no longer applies. We are not responsible for the privacy practices, content, security, or terms of third-party services.

Please review the privacy policy of any third-party website before sharing your information with them.

16. International or Cross-Border Transfers

Some website, communication, payment, analytics, or technology providers may process information on servers located outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable law and appropriate safeguards.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, products, services, legal requirements, or privacy practices.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of the Sabarmati website after an updated Privacy Policy is published means that you understand the revised policy.

18. Contact Us

If you have questions, requests, concerns, or complaints about this Privacy Policy or how Sabarmati handles your information, please contact us:

Sabarmati Customer Care
Phone or WhatsApp: +91 820 989 0204
Email: truehillventures@gmail.com
Business Address: Purani Mandi, behind Nathdwara building, near Chudi Bazar, Dargah Bazar, Ajmer, Rajasthan 305001